Refunds and cancellation

Version 1.0, 26 October 2026. Applies to Pomello subscriptions sold by Mario Windsor Solutions (trading as Mario Windsor & Co).

Cancelling

You can cancel your subscription at any time, from Account › Plan & Billing in Pomello, or by writing to hello@getpomello.com.
Your plan keeps running to the end of the period you have already paid for, monthly or yearly. You are not charged again after that.
After the period ends, your practice becomes read-only: you and your team can still sign in, read everything and export all of your data.
If you delete your practice, we delete its data within 30 days, except records we must keep by law, such as invoices.

We don’t refund part of a month or part of a year when you cancel early, except where the law requires it.
Team members added during a yearly plan are committed for the rest of that year and aren’t refunded if removed.
If you were charged twice, or charged in error, we refund the full amount to the original payment method. We start the refund within 7 working days of you telling us; your bank may take a few more days to show it.

If a renewal payment fails, you have 7 days to fix it before your practice becomes read-only. Nothing is deleted, and everything works again as soon as the payment goes through.

Payment links in Pomello collect money for your practice through your own Razorpay account. Refunds to families are between your practice and the family, made from your Razorpay account. Pomello doesn’t hold that money.